Non-Transferred Customers

KBCI (now Exicon) Current Accounts did not move to Bank of Ireland and have now been closed, if you had a balance remaining that you would like to claim you can find more information here.

Investment funds did not transfer to Bank of Ireland, all remaining investment funds were automatically redeemed on 13th January 2023 and all accounts are now closed. If you had an investment fund and would like to get in touch with us to request a duplicate statement or query an ex-gratia payment cheque you can find more information here.

If you would like to review the past performance of your fund before it was automatically redeemed and the account closed you can find more information below.

If you have invested in KBC ExpertEase / Sivek you can find more information here:

If you have invested in KBC Asset Management’s Off-Shore Funds you can find more information here:

Life policies are underwritten, administered and provided by Irish Life. You can contact Irish Life on 01 704 1010 or email customerservice@irishlife.ie.

Car Insurance policies are underwritten and managed by Zurich Insurance. You can contact the Zurich Customer Service Team at 053 9157775 or email customerhelp@zurich.ie.

Home Insurance policies are underwritten and managed by Zurich Insurance. You can contact the Zurich Customer Service Team at 053 9157775 or email customerhelp@zurich.ie.

KBCI (now Exicon) Business Current Accounts and Business Credit Cards did not move to Bank of Ireland and have now been closed.

In line with KBCI's (now Exicon) exit plans, all card transactions being processed through Mastercard have ceased since August 24th. This includes any refunds being made to KBCI cards.

After the 24th August 2023 you will need to liaise directly with the merchant to process all refunds related to purchases made on KBCI (now Exicon) cards. The merchants can process your refund to an alternative card of your choosing.

1. For physical, in-store returns, ensure you present your receipt and the card to which you want the refund processed.
2. For on-line refunds, contact the merchant prior to initiating a return to supply them with the card details to which the refund should be processed.
   a. Use the ‘Contact Us’ page available on virtually all merchant websites to find phone numbers, email addresses or social media links. Keep a record of all communication with the merchant. You may need this information in the future.
3. Other tips for contacting a Merchant
   a. Phone numbers or contact information can be found on some receipts.
       - Always note the date and time you contacted the merchant by phone and the name of the person you spoke to. You may need this information in the future
   b. Look for “Customer Service”, “Submit a Request”, or “Chat Now” buttons on the merchant websites.
       - Take screen shots of messages you send. You may need this information in the future
   c. If you are sending an email to a merchant, cc yourself so that sent emails are easier to find.
   

Merchants must allow a refund to another account when they are unable to process to the card on which the purchase was made.