Transferred Customers

Information for customers who have transferred to Bank of Ireland or Bank of Ireland Life, Cabot Financial (Ireland) Limited or Pepper.

If your account has transferred to Bank of Ireland or Bank of Ireland Life you will have received communications from them to support you in the day to day servicing of your accounts.
You should now contact Bank of Ireland or Bank of Ireland Life using the details below if you have a query on your account.

Customers can find contact details and opening hours here.

Customers can contact Bank of Ireland Life on KBC2BIL-INDPRSA@bankofirelandlife.ie

Please click here for more information PRSA - KBC - Bank of Ireland

Please see below specific information regarding accounts that have transferred.

KBCI (now Exicon) Savings and Deposit Account(s) have transferred to Bank of Ireland.

You can now contact Bank of Ireland with your queries. Customers can find contact details and opening hours here.

You can find answers to some frequently asked questions at boi.com/KBCsupport.

If you have a question related to Dormant Accounts please click here.

Substantially all KBCI (now Exicon) Mortgages have now transferred to new providers.

Customers can find contact details and opening hours here.

You can also find answers to some frequently asked questions at boi.com/KBCsupport.

If your mortgage transferred to Pepper, you can now get in touch with Pepper on 0818 818 181 within Ireland or from overseas on +353 61 236 928. You can find more information and opening hours here.

If your mortgage transferred to Cabot, you can now contact Cabot on 01 5630070, or by emailing commercialteam@cabotfinancial.ie. You will find more information and opening hours on www.cabotfinancial.ie.

KBCI Credit Cards (now Exicon), have transferred to Bank of Ireland.

If you had a Personal Loan with KBCI (now Exicon), this has now transferred to either Bank of Ireland or Pepper. You will have received a letter from us confirming where your account was transferred to.

Please see above for relevant contact information.

Cessation of Payment Processing

On November 2nd 2023, all SEPA (Single Euro Payment Area) processing at KBCI (now Exicon) ceased. KBC Dublin Branch will continue to investigate and (where it’s deemed appropriate to do so) honour any payment recalls and returns in line with our regulatory obligations. Should you require a recall or return, please contact CustomerEnquiries@kbc.com.

KBC have surrendered your PRSA and transferred your PRSA fund value to a new PRSA with Bank of Ireland Life or another pension provider of your choosing. If you have any questions about the transfer of your PRSA or about your pension fund generally, you should contact your new PRSA or pension provider.

Loans and Deposits

Business Loans and Business Deposits have now transferred to Bank of Ireland. If your account has transferred please contact Bank of Ireland with your queries.

Customers can find contact details and opening hours here.

If your account has not transferred to another provider and has not been closed, your account will be managed by KBC Dublin Branch. You can get in touch with us if you have any queries.